Refund Policy

Last updated: September 2026

This refund policy is issued by Rapidez Internet Solutions Limited, 124 Fergusson House, London EC1V 2NX, United Kingdom (VAT GB441 9929 65), trading as CALA.

Unused plans

If you have not used the eSIM — meaning you have not scanned the QR code or installed it — we guarantee a full refund within 14 days of the order date. Contact support@calafly.net with your order number.

Activated plans

Once the eSIM is installed and connects to a network, the plan is considered used and is non-refundable.

Technical issues

If we can't get your eSIM working in a supported country and your device is compatible, we'll issue a full refund.