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Terms and Conditions

Last updated: 31 October 2026

These terms apply when you use calafly.net or buy, claim or use a CALA eSIM. CALA is a trading name of Rapidez Internet Solutions Limited, registered in the United Kingdom, registered office: 124–128 Fergusson House, London, EC1V 2NX, company registration number 13185548, VAT GB441 9929 65 ("we", "us"). By placing an order or claiming a free eSIM you confirm you have read and accept these terms and our Privacy Policy.

1. Eligibility

You must be at least 18 years old and able to enter a binding contract. We ask for your date of birth to confirm this and may cancel orders where the information is false. You are responsible for keeping your account password secure.

2. The service

CALA sells prepaid, data-only eSIM plans for travel. Plans do not include a phone number, calls or SMS unless stated. Data travels over our partner networks in each destination; coverage and speed depend on those networks, your device and location, and are not guaranteed.

3. Device compatibility

Your device must support eSIM and be carrier-unlocked. Please check compatibility before buying. Network settings should be left on Automatic, with data roaming switched on for the CALA eSIM.

4. Orders, prices and payment

  • Prices are shown in your selected currency (EUR, GBP, USD, INR or AED) and include applicable VAT. Converted prices use our published exchange rates; your bank may apply its own fees.
  • Payment is taken by Stripe at checkout. We may ask for a billing address and run fraud checks.
  • A contract is formed when we email your order confirmation. We may refuse or cancel an order (with a full refund) in cases of obvious pricing errors, suspected fraud or unavailability.
  • Promo codes are subject to their stated conditions, cannot be exchanged for cash and may be withdrawn.

5. Delivery and activation

Your eSIM is delivered digitally (QR code and installation details) by email and in your customer portal. A plan's validity period begins when the eSIM first connects to a supported network — this can happen in your home country if it is covered, so we recommend switching the eSIM or its data off after installing and turning it on when you arrive. Unused data expires at the end of the validity period.

6. Auto-renewal and top-ups

If you choose auto-renew, your plan renews at the end of each period at the then-current price until you cancel. You can cancel any time before the next renewal in the customer portal at customer.calafly.net. Top-ups for the same destination can be bought at any time and keep your installed eSIM profile.

7. Cancellation and refunds

Under the Consumer Contracts Regulations you normally have 14 days to cancel a distance contract. Because eSIMs are digital content supplied immediately, you agree at checkout that this right ends once the eSIM is scanned or installed. We give a full refund within 14 days of purchase if the eSIM has not been scanned or installed— email support@calafly.net with your order number. Full details are in our Refund Policy. Your statutory rights for faulty digital content are not affected.

8. Free eSIM offers

  • Free eSIM offers are limited to one per person, email address and mobile number, for first-time customers aged 18+.
  • You must pass our bot check, verify your mobile number by SMS and give accurate details.
  • Offers are subject to availability and may be paused, limited or withdrawn at any time. We may refuse or cancel claims we reasonably believe are fraudulent or duplicated.
  • Free eSIMs have no cash value and are not refundable.

9. Fair and acceptable use

"Unlimited" plans are subject to a fair-use limit, after which speeds may be reduced for the rest of the validity period. You must not use the service for illegal activity, spam, network abuse, reselling without our permission, or automated or bulk access to our website. We may suspend service for breach of this section.

10. Chat support and AI assistant

Our chat assistant uses artificial intelligence. Its answers are general guidance and may occasionally be inaccurate; prices, coverage and terms shown at checkout and on these pages prevail. You can ask to talk to a human at any time. Please don't share card details or passwords in chat.

11. Email communications, marketing and reviews

Promotional marketing consent is optional. Providing an email address, making a purchase or accepting these terms does not itself constitute marketing consent. We only send promotional marketing emails if you opt in. You can unsubscribe using the link in each email and confirming your choice, or by contacting us; essential service emails about your orders and account will still be sent.

We use Brevo to deliver customer thank-you and review-request emails. When we request feedback on a completed purchase, a hidden copy of that email and your name, email address and order/reference number is shared with Trustpilot’s Automatic Feedback Service to arrange a separate invitation. Reviews are entirely voluntary; we welcome honest feedback of any rating, and choosing not to review does not affect your service or consumer rights.

Our unsubscribe list prevents further CALAFLY marketing and review-request emails, including new Trustpilot triggers. It cannot cancel invitations already passed to Trustpilot; preferences for those messages can be managed through Trustpilot’s own emails. More information about providers, legal bases and your rights is in our Privacy Policy.

12. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Otherwise, we are not liable for losses that were not foreseeable, for business losses, or for outages of partner networks outside our reasonable control, and our total liability for any order is limited to the price you paid for it. This does not affect your statutory consumer rights.

13. Changes

We may update these terms; the version in force when you place an order applies to that order.

14. Governing law and disputes

These terms are governed by the laws of England and Wales and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or the EU, you keep the protection of mandatory laws of your country and may bring proceedings there.

15. Contact

Rapidez Internet Solutions Ltd, 124–128 Fergusson House, London, EC1V 2NX, United Kingdom. Company registration number: 13185548 — support@calafly.net.